RETURN & REFUND POLICY
At AllTatGlitters, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy. Please read the following guidelines carefully to understand our return and refund process.
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30-Day Satisfaction Guarantee:
We offer a 30-day satisfaction guarantee on most of our products. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a refund or exchange. Please note that certain exceptions and exclusions may apply, so be sure to review the specific product's details for any additional return conditions.
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Return Eligibility:
To be eligible for a return, the following conditions must be met:
1. The item must be in its original condition, unused, and in the same packaging as received.
2. The return request must be initiated within 30 days from the date of delivery.
3. Products that are personalized, custom-made, or final sale items may not be eligible for returns unless they arrive damaged or defective.
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Return Process:
To initiate a return, please follow these steps:
1. Contact our customer support team at alltatglittersjj@gmail.com or +91 82200 42171 to request a Return Authorization (RA) number.
2. Package the item securely in its original packaging along with all accessories, manuals, and any other included items.
3. Clearly write the RA number on the outside of the package.
4. Ship the package to the address provided by our customer support team.
5. Once we receive the returned item and verify its condition, we will process your refund or exchange within 5 business days.
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Refund Options:
- If you are eligible for a refund, we will issue the refund to the original payment method used for the purchase. Please allow 5 business days for the refund to reflect in your account, depending on your payment provider's policies.
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Return Shipping Costs:
- If the return is due to an error on our part or if the item is damaged or defective, we will cover the cost of return shipping. In all other cases, you will be responsible for the return shipping costs.
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Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or replacement at no additional cost to you.
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Exchanges:
- If you wish to exchange an item, please contact our customer support team to initiate the exchange process. We will guide you through the steps to ensure a smooth exchange experience.
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Contact Information:
If you have any questions or need assistance with your return or refund, please contact our customer support team at alltatglittersjj@gmail.com or +91 82200 42171.
Thank you for choosing AllTatGlitters. We value your satisfaction and aim to provide excellent customer service throughout the return and refund process.